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Permissons

To explain basic permissioning, we will use a helpdesk example. This is the basic table structure of our example:

There are three groups of users:

• employees
• customers
• accounting

The setup designed to make sure customers only see their own tickets, empoyees to have private comments and the accountants to have a set of departments (which are a tree) they are able to do actions for.

Tickets

Apart from read, write and delete actions, there is an additional "pay" action which will change the state of a ticket. Here is a quick overview of who can do which action:

             read   write   delete  pay
------------------------------------------             
employee      all   all     all      -
customer     own    own     own      -
accounting   all     -       -       -
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