| ... | ... | @@ -24,8 +24,49 @@ See [Category] for an example. |
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## Tickets
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Apart from read, create, edit and delete actions, there is an additional "set_department" action which will set the value of the cost_bearing_department of a ticket. Here is a quick overview of who can do which action:
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Apart from read, create, edit and delete actions, there is an additional "set_department" action which will set the value of the cost_bearing_department of a ticket.
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```
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<transitions>
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<transition name="add" description="create ticket" notification="" pre-state="" post-state="" type="create" binding-reference="owning_client">
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<transition-attribute name="subject" required="true"/>
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<transition-attribute name="category" required="true"/>
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</transition>
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<transition name="modify" description="edit ticket" notification="" pre-state="" post-state="" type="edit" binding-reference="owning_client">
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<transition-attribute name="subject" required="false"/>
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<transition-attribute name="category" required="false"/>
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</transition>
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<transition name="purge" description="delete ticket" notification="" pre-state="" post-state="" type="delete" binding-reference="owning_client">
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</transition>
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<transition name="set_department" description="pay the costs" notification="" pre-state="" post-state="" type="edit" binding-reference="cost_bearing_department">
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<transition-attribute name="cost_bearing_department" required="true"/>
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</transition>
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</transitions>
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<agenda name="customer" description="customer creates tickets" binding-module="system" binding-entity="client">
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<agenda-bindings>
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<agenda-binding module="helpdesk" entity="ticket" transition="add" />
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<agenda-binding module="helpdesk" entity="ticket" transition="modify" />
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<agenda-binding module="helpdesk" entity="ticket" transition="purge" />
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</agenda-bindings>
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</agenda>
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<agenda name="employee" description="en employee - can see all comments and tickets" binding-module="" binding-entity="">
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<agenda-bindings>
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<agenda-binding module="rocks" entity="granite" transition="read" />
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<agenda-binding module="helpdesk" entity="ticket" transition="create" />
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<agenda-binding module="helpdesk" entity="ticket" transition="edit" />
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<agenda-binding module="helpdesk" entity="ticket" transition="delete" />
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</agenda-bindings>
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</agenda>
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<agenda name="accounting" description="department bound accounting agenda" binding-module="helpdesk" binding-entity="department">
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<agenda-bindings>
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<agenda-binding module="helpdesk" entity="ticket" transition="set_department" />
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</agenda-bindings>
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</agenda>
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```
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Here is a quick overview of who can do which action:
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```
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list join on create edit delete set_department
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